RISK MANAGEMENT
The fully-staffed Risk Management Department at Fletcher® focuses on potential design changes that could lead to improved operator safety. Our team continually evaluates potential areas for improvement: operator ergonomics, noise levels, dust, exposure to roof problems and more. The department investigates all major accidents and safety complaints to identify causes, and to review for unauthorized changes in machines that could affect their safety or performance.
We keep an extensive supply of operator's manuals, maintenance manuals, training materials, audiovisual aids, safety tags, etc. for customer use. On-site training is available on all Fletcher equipment.
QUALITY ASSURANCE
J.H. Fletcher & Co.™ is an ISO 9001 Certified, customer-focused company that manufactures custom equipment for the underground mining industry. It is our goal to develop, market, manufacture, and support our equipment with quality and reliability that exceeds our customer’s expectations.
​
​In order to achieve this, we have established a quality management system that involves all of our employees. We are constantly striving to improve our products, our people, and our quality system. If you have a quality issue with any of our products or services, please contact our Quality Assurance Department.
VOICE OF THE CUSTOMER-
CUSTOMER SATISFACTION SURVEY
In keeping with the philosophy of continuous improvement and Fletcher’s commitment to meeting the Voice of the Customer, we have established an online Customer Satisfaction Survey. Fletcher® will use your feedback to improve the quality of its products and services. As your time and opinion are highly valued, Fletcher® will reward (by random drawing) 10 lucky respondents per month. Winners will receive Fletcher memorabilia such as hats, water bottles, mouse pads, zippered pouches, stickers, etc. Prizes and designs may vary.